Privacy Policy
Gym Gear AU is committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect and hold the following types of personal information:
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Contact Information: Name, email address, phone number, postal address.
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Account Information: Username, password, account preferences.
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Transaction Information: Payment details, billing address, and transaction history.
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Website Interaction: IP address, browser type, access times, and referring website addresses.
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Other Information: Any additional personal information you voluntarily provide to us (e.g., through contact forms or surveys).
2. How We Collect Personal Information
We collect personal information in several ways, including:
- Directly from you when you provide it (e.g., when creating an account, placing an order, or subscribing to our newsletter).
- Automatically through cookies and other tracking technologies when you interact with our website.
- From third-party service providers, such as payment processors or analytics providers.
3. Why We Collect Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
- To provide, operate, and improve our services.
- To process transactions, including payments and shipping.
- To communicate with you, including responding to inquiries and sending newsletters.
- To comply with legal obligations and enforce our agreements.
- To improve website performance, security, and user experience through analytics.
4. Disclosure of Personal Information
We may disclose your personal information to:
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Service providers who assist us with business operations, such as payment processors, shipping companies, and IT support.
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Government authorities or law enforcement agencies where required by law.
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Third parties with your consent or as required to process your transactions (e.g., delivery services).
We do not sell, rent, or trade your personal information.
5. Storage and Security of Personal Information
We take reasonable steps to ensure the security of your personal information and to protect it from unauthorized access, modification, or disclosure. This includes implementing security measures such as encryption, firewalls, and secure servers.
Your personal information is stored within Australia and may also be stored on servers located outside of Australia, including in the United States. If we transfer your data internationally, we ensure that it is handled in compliance with applicable privacy laws.
6. Accessing and Correcting Your Personal Information
You have the right to access and correct your personal information. If you would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below.
We may need to verify your identity before providing access or making corrections. In some cases, we may charge a reasonable fee to cover administrative costs.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience, track site usage, and personalize content. Cookies are small data files that are placed on your device. You can modify your browser settings to refuse cookies; however, this may affect your use of our website.
8. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of those websites before providing your personal information.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will post the revised policy on our website and update the effective date at the top. Your continued use of our services after changes to this policy constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact us:
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Email: gymgearAU@gmail.com
We take all privacy complaints seriously and will respond within a reasonable time frame. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
